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Job Details

IT Help Desk - (HR00132)

This details all the information about the job posting.
Organizational Unit
AE2S -> AE2S Grand Forks, ND (ADV:GFK)
Job Title
IT Help Desk
High School/ GED
Grand Forks Office - Grand Forks, ND 58201 US (Primary)
Information Technology (IT)
Are you willing to travel?
Job Description


Advanced Engineering and Environmental Services, Inc. (AE2S) is an award-winning, specialized civil/environmental consulting engineering firm that provides professional services and a unique brand of extreme client service.  Our work environment is consistently recognized both locally and nationally for our great culture and values, proven recognition programs, and social atmosphere. 

  • Great Culture and Spirit where Creativity is Fostered
  • Significant Opportunities to Grow and Advance
  • Core Values which Speak to the Heart of AE2S and its Employees
  • Large, Diverse, and Challenging Projects with the Latest Technology
  • Family-Friendly with Flexibility and Work-Life Balance


AE2S offers more than just competitive compensation and a best-in-class insurance package to our employees and families; our benefit plan is one of the richest plans currently in the marketplace today!

  • 100-percent paid Family Health Insurance
  • 100-percent paid Employee Dental and Vision Insurance
  • Discretionary Bonus Plan
  • Matching 401(k) Contributions with Discretionary Profit Sharing Contributions
  • Paid Time Off (PTO) Credits for Past Experience
  • Wellness Program


IT Support Technician

This role is to ensure proper computer operation so that end users can accomplish business tasks to include receiving, prioritizing, documenting, and actively resolving end user help requests and escalating incidents when considered appropriate. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require in-person, hands-on help at the desktop level.



  • Configure, setup, deploy, image, and decommission of computer equipment
  • Evaluate documented resolutions and analyze trends for ways to prevent future problems.
  • Alert management to emerging trends in incidents.
  • Assist in software releases, rollouts, and communication to the end users.
  • Field incoming requests to the Service Desk to ensure courteous, timely and effective resolution of end user issues.
  • Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue.
  • Escalate problems (when required) to the appropriately experienced technician.
  • Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
  • Apply diagnostic utilities to aid in troubleshooting.
  • Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet/Intranet to aid in problem resolution.
  • Identify and learn appropriate software and hardware used and supported by the organization.
  • Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.
  • Performing preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
  • Perform post-resolution follow-ups to help requests.
  • Develop help sheets and frequently asked questions lists for end users.

Job Requirements

Basic Qualifications

  • Technical support experience in working with desktop, network and software technologies
  • A+ Certification or ability to obtain in 6 months
  • Strong communication and time management skills required
  • Knowledge of basic computer hardware, including laptops, desktops, and printers


Preferred Qualifications 

  • Degree in the field of computer science and/or 4 years equivalent work experience
  • Experience with desktop and server operating systems, including Mac, PC, and Linux
  • Extensive application support experience with Microsoft Office
  • Knowledge of Database languages, including SQL
  • Extensive experience with audio/visual systems including Polycom
  • Strong understanding of cell phones, phone systems, tablets, including iPAD and Surface
# of Hires Needed